A Help Desk System typically allows for Customers / Clients to log support calls and could feature Support Tickets, Email Support Piping, Live Help, Support Call Tracking etc. Most Help Desk Systems allow for the creation of Departments, Operators and Administrators. Support Calls could be allocated / transfered to other departments or operators.

Normally support ticket systems would include detailed statistics. These systems can drastically increase your company's credibility and streamline your support department.

visiTOOR STS is a simple, widely-used Ticket system developed mainly in PHP. The ease with which it can be set up and used makes it a desirable substitute To other expensive and highly complex ticket systems. visiTOOR STS lets you easily integrate all tickets with the web interface regardless of whether they are created using email or web-based forms. Despite being simple, it provides The basic functions of easy management, structuring and storage of your service and trouble tickets.

Basic features include ability to limit the maximum number of tickets that a customer can open, options for filtering messages from replies and ability to accept and limit size of attachments.